Returns & Refunds

We do hope you love your Liena items, however if you would like to to return your order you can request a return within 14 days of your delivery date. Please check your items meet our return requirements below before requesting a return.

How can I return my order?

Please use our Returns Portal to request your return.

We offer Free UK Returns.

EU & Outside UK - Please use our returns portal. However, you will be responsible for returning your items at your own expense. You will also be liable for your parcel until it reaches us, so we recommend using a tracked delivery service.

Return Requirements

  • Return items must be unworn, unwashed, and free of perfume or odour
  • Items must have all tags and labels attached
  • Any security ribbons must remain attached to your item, and not cut or re-attached
  • Items must be returned in the original packaging
  • If items are returned with fake tan, make-up or dirt, your return will be refused
  • Please include your original packing slip inside your returns parcel
  • If your item fails to comply with the above, we may reject your return

Can I exchange my item?

Although we do not accept exchanges, you can return your unwanted item for a refund and purchase another item as a new order.

Refunds

Once we have received your return items, our team will inspect your items and accept or reject your refund. You will receive an email notification once we start your refund. 

If your return & refund is accepted, you will be refunded the amount you originally paid for the item, minus the original delivery cost.

Please Note: it could take up to 10 working days for some banks to complete the refund.

Contact Our Team

Any other questions about returns and refunds, please contact our team and we'll be happy to help. Email: hello@liena.co.uk