How can I return my order?
We operate a 14 day returns policy (including weekends). You must notify us within 14 days using our returns portal. And then you have a further 14 days to send your items back to us. The return period starts from the day delivery was made to your nominated delivery address. Any returns sent to us outside this time frame will not be accepted for a refund.
Items must be unused, returned in the original packaging and in a re-sellable condition with all security ribbons/labels attached. If your item fails to comply, your return will be denied a refund.
Please use our Returns Portal to request your return:
- Step 1: Log in with your order number and email address used to purchase.
- Step 2: Follow the portal instructions to start your return.
- Step 3: After you have requested the return, you will receive a link via email to create your Royal Mail returns label.
- Step 4: Attach your label to your parcel and return your parcel to us. Please make sure your original invoice is inside your parcel. Without this, it may slow down the process.
Please note: We do not offer free returns. Royal Mail returns are subject to a £4.00 fee which will be deducted from your refund total. We also do not refund your original delivery fee.
You will receive your refund amount within 10-15 working days of us receiving your parcel (providing you comply with the Policy). Please note this does not include weekends or Bank Holidays.
Liena is not responsible for any loss or damage or for any returns made outside of our returns portal.
EU & Outside UK - Please also use our returns portal to submit your return request. You will be responsible for returning your items at your own expense. You will also be liable for your parcel until it reaches us, so we recommend using a tracked delivery service.
- Return items must be unworn, unwashed, and free of perfume or odour
- Items must have all tags and labels attached
- Any security ribbons must remain attached to your item, and not cut or re-attached
- Items must be returned in the original packaging
- If items are returned with fake tan, make-up or dirt, your return will be refused
- Please include your original packing slip inside your returns parcel
- If your item fails to comply with the above, we may reject your return
Can I exchange my item?
Please note, we do not accept refunds for Outlet items as they're in our clearance section. However, we do accept returns for regular Sale Items, as long as they are not in outlet section you are safe to return. Please email us at email@example.com if you are unsure.