We send our pieces with love and care to our valued customers. We hope you have discovered precious items to cherish forever. However, if anything doesn’t meet your high expectations of a Liena garment, or if you would like to exchange an item, you may return your purchase within 14 days for a full refund (exclusions apply). To make the process easy and hassle-free, we are pleased to offer a Royal Mail Prepaid Returns Label on request for any items that are not quite right.
The Liena Returns Policy
Our 14-day returns policy includes bank holidays and weekends and commences from shipping date. If you return your order outside of this period, we will issue you with a Liena Credit Voucher for the purchase amount of your returned item/s. Sale items are not eligible for refund however we are delighted to offer you a Liena Credit Voucher for any returned sale item/s to the value of your original purchase amount. We do not offer direct exchanges, so if you would like to exchange any item/s, please return them via the standard returns process and place a new order for a different size or colour as desired. Please ensure you include your Returns Note in your parcel to enable us to find your order and process your return swiftly.
How do I return an item to Liena?
- Please find your Order / Returns Note included with your order.
- Please email us on email@example.com to download and print your Royal Mail Prepaid Returns Label.
- Package your garments carefully in their original packaging, enclose your completed Returns Note, affix your Royal Mail Prepaid Returns Label to the outside of your package and return to us at: ADDRESS. Items to be returned must be unworn, unwashed and with all tags still attached please. Any items that do not meet this requirement are sadly not eligible to be refunded.
- Returns must be posted within the 14 day returns period.
- Please note – Your refund will be issued via the original payment method within 7-10 working days of receipt of your item/s. For sale items or any items returned outside of the returns period, your Liena Credit Voucher will be credited to your online account.